Calibrating customer, patient, and physician care to the only standard that matters:Their expectations.
Inbound Call Services for Today’s Nimble Organizations
Taking our years of experience in highly regulated industries, along with a strong background in TPV, our inbound call services are ready to meet your needs, not ours.
We use a modular approach where we build a unique inbound plan from a variety of services. Our approach to the discovery and planning process focuses on your strategy and context.
FREE GUIDE: The 7 Key Benefits of Outsourcing Your Customer Support Center
- Continuity, control, and clarity
- Freeing your organization and your people to focus on their strengths
- Taking the lead with technology
- Scalability and flexibility
- Relief from HR headaches
- Uncovering new efficiencies and opportunities
Your Calibrated Care Package
We use a modular approach of building unique inbound plans from a variety of services, all focused on your strategy and context.
Tier I and II Services
- Affirmation Permissions and Third Party Verification
- Live Operator or Web-Enabled Applications
- Immediate Call Record & Recording Access
- Redundant Call Centers and IVR Servers
- Department and System Coordination
- Lab results Physician Notification Patient Notification
- Patient/Customer Inquiries
- Patient/Customer Service
- Patient/Customer Retention
- System Migration Bridges
- Technical Support
- Reservations and Registrations
- Social Media Customer Service
- QA Call Monitoring
- Post Sales Assessment Surveys
The Calibrus Difference
The upside of outsourcing the customer facing functions of your organization can be significant. With the right partner, efficiencies that you may not even know are possible can be uncovered.
But it can also be risky. Your brand is the hands of an outsider. So you need a partner who understands that putting your customers, patients, or physicians first is what matters.
At Calibrus, we calibrate our services to that.
Our Five C’s of Calibrus Care is our unique service orientation and you won’t find another inbound call center with this approach.
We dive deep into your brand and outsourcing profile to create and uncover savings and value, seamlessly integrating into existing systems—or recommending new systems—for a fully calibrated support and care.
Get Calibrated with Calibrus
Calibrus is ready to help your organization strengthen customer relationships and maximize